Terms of service

OVERVIEW

This website is operated by AIVideoGenerator.shop. Throughout the site, the terms “we”, “us” and “our” refer to AIVideoGenerator.shop. We offer this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing a custom AI-generated video service from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use our services.

AIVideoGenerator.shop is hosted on Shopify Inc., which provides us with the online e-commerce platform. However, UE Media Ltd is the legal party for all purchases and is responsible for services, orders, and customer support.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence, or that you are the age of majority in your country, state, or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our services for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction, including but not limited to copyright, trademark, privacy, advertising, and intellectual property laws.

You must not transmit any worms, viruses, malware, harmful code, or any code of a destructive nature.

A breach or violation of any of the Terms may result in immediate termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content, excluding credit card information, may be transferred unencrypted and may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks, devices, tools, or third-party service providers. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or any content on the website without express written permission from us.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, or timely sources of information. Any reliance on the material on this site is at your own risk.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our services are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service, or any part or content thereof, without notice at any time.

AIVideoGenerator.shop reserves the right to change or correct prices on placed orders if a stated price is obviously incorrect. In such cases, we reserve the right to cancel the purchase and issue a refund to the customer.

SECTION 5 – PRODUCTS AND SERVICES

AIVideoGenerator.shop provides custom-made digital AI video services. Customers can purchase a service tier and provide a video description, creative brief, product information, brand details, references, images, logos, or other materials needed for us to create the requested AI-generated video.

Certain products or services may be available exclusively online through the website. These services are subject to our digital delivery, revision, and refund policies.

We make reasonable efforts to create videos based on the information and instructions you provide. However, AI-generated results may vary depending on the request, available technology, input quality, and limitations of third-party AI tools. We do not guarantee that the final result will exactly match every detail of your description or references.

Product images, sample videos, previews, and examples shown on the website are for illustration purposes only. The final delivered video may vary depending on your selected service tier and the details of your request.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel purchases per person, per household, or per order.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You also agree to provide a correct email address so we can contact you regarding your order and deliver your finished digital video file.

If the information you provide is incomplete, unclear, inaccurate, or delayed, this may affect the delivery time and final result of your custom AI-generated video.

SECTION 7 – DIGITAL DELIVERY

Our services are delivered digitally. No physical shipping is required. When your custom AI-generated video is ready, it will be delivered via email, download link, or another suitable digital delivery method.

Our normal delivery time is 1–3 business days, depending on the complexity of your video request and order volume. Delivery times may be longer during high-demand periods or if we need additional information from you.

The delivery time begins once we have received the information required to start your order, including your video description, project details, and any necessary files or references.

SECTION 8 – RETURNS, REFUNDS AND REVISIONS

Because our AI videos are custom-made digital services, we do not offer standard returns once work has started or the final video has been delivered.

If there is an issue with your order, please contact our customer service. We will review your request and help with reasonable corrections where possible.

Refunds may be refused if work has already started, if the service has already been delivered, or if the result was created according to the information and instructions provided by the customer.

Any revisions or corrections are limited to reasonable changes related to the original request. A new concept, new script, new product, new style, or major direction change may require a new order.

SECTION 9 – CUSTOMER CONTENT AND RESPONSIBILITY

You are responsible for ensuring that any text, images, logos, videos, product information, brand assets, references, or other materials you provide to us are accurate and that you have the necessary rights, permissions, and licenses to use them.

You agree not to submit content that is illegal, misleading, harmful, abusive, defamatory, obscene, discriminatory, infringing, or otherwise violates the rights of any third party.

We reserve the right to refuse, cancel, or modify any order that includes content or requests we believe are unlawful, unsafe, misleading, harmful, offensive, or in violation of these Terms of Service.

SECTION 10 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may use or provide access to third-party tools, platforms, AI services, hosting providers, payment processors, file storage services, or other digital tools over which we may not have full control.

You acknowledge and agree that access to such tools and services is provided “as is” and “as available” without any warranties, representations, or conditions of any kind. We shall have no liability arising from or relating to your use of optional third-party tools or from interruptions, errors, or limitations caused by third-party providers.

We may also, in the future, offer new services and/or features through the website, including new tools, resources, service tiers, or AI video options. Such new features and/or services shall also be subject to these Terms of Service.

SECTION 11 – THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party websites, and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, products, or services.

Please review carefully the third party's policies and practices and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.

SECTION 12 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions, or without a request from us you send creative ideas, suggestions, proposals, plans, feedback, testimonials, reviews, or other materials, whether online, by email, or otherwise, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use such submissions in any medium, unless otherwise agreed in writing.

We are under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain unlawful, abusive, obscene, misleading, or harmful material, or contain any computer virus or other malware.

SECTION 13 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 14 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to service descriptions, pricing, promotions, offers, delivery times, service availability, or other details. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation pricing information, except as required by law.

SECTION 15 – PROHIBITED USES

In addition to other prohibitions as set forth in these Terms of Service, you are prohibited from using the site, its content, or our services: (a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any international, federal, provincial, state, or local laws, rules, regulations, or ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene, abusive, or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website.

We reserve the right to terminate your use of the Service or any related website for violating any prohibited uses.

SECTION 16 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF OUR SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

WE DO NOT WARRANT THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE EXACTLY AS EXPECTED, ERROR-FREE, OR SUITABLE FOR EVERY PURPOSE.

YOU ACKNOWLEDGE THAT AI-GENERATED VIDEO RESULTS MAY VARY AND MAY BE AFFECTED BY THE QUALITY OF YOUR INSTRUCTIONS, THE LIMITATIONS OF AI TOOLS, THIRD-PARTY PLATFORMS, AND TECHNICAL FACTORS OUTSIDE OUR CONTROL.

YOU EXPRESSLY AGREE THAT YOUR USE OF, OR INABILITY TO USE, THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE AND ALL PRODUCTS AND SERVICES DELIVERED TO YOU THROUGH THE SERVICE ARE, EXCEPT AS EXPRESSLY STATED BY US, PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED.

IN NO CASE SHALL AIVIDEOGENERATOR.SHOP, UE MEDIA LTD, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SUPPLIERS, SERVICE PROVIDERS OR LICENSORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, ADVERTISING LOSSES, OR ANY SIMILAR DAMAGES ARISING FROM YOUR USE OF THE SERVICE OR ANY PRODUCT OR SERVICE PROCURED USING THE SERVICE. IN JURISDICTIONS WHERE LIMITATION OF LIABILITY IS NOT ALLOWED, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

SECTION 17 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless AIVideoGenerator.shop, UE Media Ltd, and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service, your violation of any law or the rights of a third party, or any content, files, images, logos, references, or materials you provide to us.

SECTION 18 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any remaining provisions.

SECTION 19 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.

SECTION 20 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Malta.

SECTION 22 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check our website periodically for changes.

Your continued use of or access to the website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 23 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at contact@aivideogenerator.shop.

Our contact information is posted below:

Name: UE Media Ltd

Address: Capital Business Centre, Entrance A, Floor 1, Triq Taz-Zwejt, San Gwann, SGN3000, Malta

E-mail: contact@aivideogenerator.shop