Payment Policy

1. Introduction
At AIVideoGenerator.shop, we aim to make your payment experience simple, fast, and secure. This Payment Policy explains the payment methods we accept, how payments are processed, and what you can expect when purchasing a custom AI-generated video service from us.

2. Accepted Payment Methods
We offer secure and reliable payment options to make your checkout experience as smooth as possible. Available payment methods may vary depending on your location and what is shown at checkout. We may accept the following payment methods:

Credit and Debit Cards: Visa, MasterCard, American Express and other supported cards
Digital Wallets: Apple Pay, Google Pay, Shop Pay or other available digital payment options
Pay Later Options: Klarna, where available

All payments are handled through encrypted and secure payment gateways to help protect your payment information.

3. Payment Process
When you complete your purchase at AIVideoGenerator.shop, your payment will be processed through the selected payment provider. Once the payment is approved, we will send an order confirmation to the email address you provided at checkout.
After your order is confirmed, we may ask you to provide your video description, creative brief, files, references, product information, or any other details needed to create your custom AI-generated video.

4. Payment Terms
All prices on AIVideoGenerator.shop are displayed in EUR.
The final price shown at checkout may include applicable taxes, fees, or other charges depending on your location and the payment method selected.
When you place an order, you agree to pay the stated price for the selected custom AI video service, including any applicable taxes or fees shown at checkout.

5. Secure Payment
To ensure that your payment information is processed securely, we use SSL encryption on our website and work with trusted payment service providers. Your payment information is handled directly by our payment processors and is not stored on our servers.

6. Refunds
Because our AI videos are custom-made digital services, we do not offer standard refunds once work has started or the final video has been delivered.
If there is an issue with your order, please contact us and we will review your request. Where possible, we may help with reasonable corrections related to the original video request.
If a refund is approved, it will be issued to the same payment method used for the original purchase. Please note that it may take a few additional days for the refund to appear in your account, depending on your bank or payment provider.

7. Failed Payments
If your payment is not approved, the order will not be processed. This may happen if the payment details are incorrect, the card has insufficient funds, or the payment provider declines the transaction. We recommend checking your payment details or contacting your bank or payment provider if any issues occur.
If you need help with payment questions, you can contact us at contact@aivideogenerator.shop.

8. Pay Later with Klarna
If Klarna is available at checkout and you choose to pay with Klarna, you may have the option to pay now, pay later, or use other Klarna payment options depending on your location and Klarna’s approval process. Klarna may require a credit check or additional verification before approving the payment.
When using Klarna, Klarna’s own Terms of Service and Privacy Policy apply.

9. Payment Inquiries
If you have any questions about payments, failed transactions, Klarna, refunds, or need help completing your purchase, please contact us at contact@aivideogenerator.shop, and we will be happy to assist you.