Shipping policy

Digital Delivery & Service Policy for AIVideoGenerator.shop

Delivery Information

  • Delivery Method: All custom AI-generated videos are delivered digitally. No physical shipping is required.

  • Delivery Time: Our normal delivery time is 1–3 business days, depending on the complexity of your video request.

    • Processing time: We begin working on your order once we have received your video description and all required information.

    • Delivery format: Your finished AI-generated video will be delivered via email, download link, or another suitable digital delivery method.

  • Shipping Cost: Since this is a digital service, there are no shipping costs.

  • Tracking: No tracking number is required because your order is not physically shipped. You will receive your completed video digitally when it is ready.

  • Influencing Factors: Delivery times may be affected by high order volume, incomplete video descriptions, missing files, complex requests, or technical issues with third-party AI tools or platforms.

Returns, Refunds & Revisions

Because our AI videos are custom-made digital services, we do not offer standard returns once work has started or the final video has been delivered.

  • Custom Digital Service: Each video is created based on your specific description, requirements, and selected service tier.

  • Refunds: Refunds may be refused if work has already started, if the service has already been delivered, or if the video was created according to the information provided by the customer.

  • Revisions: If there is an issue with your order, please contact us. We will review your request and help with reasonable corrections where possible.

  • Major Changes: A new concept, new script, new product, new style, or major change of direction may require a new order.

Cancellation Before Work Starts

If you wish to cancel your order before work has started, please contact us as soon as possible. If work has not yet begun, we may be able to cancel your order and issue a refund.

Do you have questions?

If you have any questions regarding your order, digital delivery, refund request, or custom AI video service, please contact our customer service.

To contact us, please email us at: contact@aivideogenerator.shop

Our contact information is posted below:

Name: UE Media Ltd

Address: Capital Business Centre, Entrance A, Floor 1, Triq Taz-Zwejt, San Gwann, SGN3000, Malta

E-mail: contact@aivideogenerator.shop