Digital Delivery & Service Policy

We offer fast digital delivery, and you will always receive an order confirmation after placing your order. Once we receive your video description, we will start creating your custom AI-generated video and deliver the finished file digitally.

Because this is a custom-made digital service, returns are not available once work has started or the video has been delivered. However, if there is an issue with your order, we will review it and help with reasonable corrections.

Custom Digital Service Guarantee

Because our AI videos are custom-made digital products, we do not offer a standard money-back guarantee once work has started or the final video has been delivered.

However, your satisfaction matters to us. If there is an issue with your order, please contact us and we will review it and help with reasonable corrections.

Customer Support

Do you have questions or need support? Our customer service is available Monday to Friday, 9:00 AM–5:00 PM. We usually respond as quickly as possible.

Feel free to contact us if you have any questions about our AI video services, your order, or how the process works at contact@aivideogenerator.shop.

About us

We are a creative team passionate about helping people bring their ideas to life with AI video.

We believe a video is more than just content — it is a way to tell a story, promote a product, explain an idea, or capture attention online. With the right creativity and AI tools, a simple idea can become a powerful video made for social media, ads, business, or personal projects.

FAQs

Do you offer a customer satisfaction guarantee?

Because our AI videos are custom-made digital services, we do not offer standard returns or refunds once the work has started or the final video has been delivered.

If there is an issue with your order, please contact us and we will review it and help with reasonable corrections.

How long is the delivery time?


Our normal delivery time is 1–3 business days, depending on the complexity of your video request. After placing your order, you will receive an order confirmation, and once we have your video description, we will begin creating your custom AI-generated video.

How do I track my order?

When your custom AI video is ready, you will receive the finished video file digitally via email or download link. No physical shipping or tracking number is required.

What is your return policy?

Because our AI videos are custom-made digital services, we do not offer standard returns once work has started or the final video has been delivered.

If you are not satisfied because there is an issue with your order, please contact our customer service. We will review your request and help with reasonable corrections where possible.

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